We base our services in the policy to never fail in what our customers demand. However, sometimes, due to unforseen circumstances, our costumers may want to return the goods once received. Hence, Return Policy is especially exceptional case while working with Neo Nepal Handicrafts as we go through rigourous Quality Assurance of each Products before processing them for shipment dispatch. Monitoring pre-production and post production with durable effort to stay away from discontent problem of our customers is our prime concern. Even though we cannot predict human slip-up as they are crafted by human hands. For such circumstances Neo Nepal Handicrafts is there to return the sold handicrafts. we earnestly request you our valuable customer to please go through our return policies policies designed for handmade handicrafts.
Damaged caused by Transit
In case the cargo company is responsible for any damage of goods in transit, please refuse the shipment from the Cargo Agent and informs us all along with detailed explanation. Pictures of the damages would come handy. However in case damage is found after the shipment has been received, Please notify us within 24 hours of shipment receipt. It will help us in dealing with the courier/Cargo Agent and put forth claim for the damages. Transit damage is claimed only if the packing are worn-out or unlock prior to delivery. Please perform the visual check of the package prior to receiving the shipment.
All handicrafts are manufactured by hands so in case you find any mechanized error in your handicrafts related to incorrect design, mistaken colors, tarnish, off beam size, wrong outline, untrue width, off beam equipment we are accountable to restore handicrafts on getting back. You will have to forfeit the fright charge when delivery is back. However if such damages are noticed only after receipt of shipment, please contact us within 2 working days.We will re-assemble or refurbish your handicrafts goods in practical time frame.
Certain conditions where return policy do not function
Some natural difference in sizing and dye in every handmade handicrafts.
Size can be different by 3% from the size ordered.
Every attempt is made to ensure with minimum color variation yet some can be predictable. Shedding: All woolen handicrafts get rid of little bit when it is new-fangled (maybe for weeks) and it is fully normal.
We welcome any suggestions or feedback. At NeoNepal Handicraft, we value our customers.